Privacy Policy & Cookies

Cookies policy

Cookies are small text files placed on your computer and are commonly used on the internet. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or analysing your browsing behaviour to enable advertisers to present you with adverts more relevant to you and your interests.

For more information about cookies, visit www.allaboutcookies.org.

Accepting or rejecting cookies

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

We use cookies to:

  • Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
  • Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit.
  • Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
  • Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.

Below, we have set out the four categories of cookies that we use on our websites. These cookies are:

Some of our websites also include third party cookies, which are cookies not set by RSA. In each of the four categories above, we have specified where third party cookies are used.

The following types of cookies may be used during your visit to our website:

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Cookie Purpose of Cookie
JSESSIONID This cookie is created uniquely and anonymously for you when you access our web site. It allows our site to remember some temporary information between pages. If you disable this cookie, the JSESSIONID information will be visible in some URL links but some functionality may not work fully.
ss_x_jsessionid This cookie is used for our Web Content management - retrieve static information such as pictures and texts.
ASP.NET_SessionId If something is put on the session however, ASP.NET will issue a cookie called ASP.NET_SessionId. This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser).
Cookie
JSESSIONID
Purpose of Cookie
This cookie is created uniquely and anonymously for you when you access our web site. It allows our site to remember some temporary information between pages. If you disable this cookie, the JSESSIONID information will be visible in some URL links but some functionality may not work fully.
Cookie
ss_x_jsessionid
Purpose of Cookie
This cookie is used for our Web Content management - retrieve static information such as pictures and texts.
Cookie
ASP.NET_SessionId
Purpose of Cookie
If something is put on the session however, ASP.NET will issue a cookie called ASP.NET_SessionId. This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser).

These cookies will be reviewed and updated on a quarterly basis.

Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.

Cookie Purpose of Cookie
s_cc This cookie is set and read by the JavaScript code to determine if cookies are enabled.
s_sq This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user.
Cookie
s_cc
Purpose of Cookie
This cookie is set and read by the JavaScript code to determine if cookies are enabled.
Cookie
s_sq
Purpose of Cookie
This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user.

These cookies will be reviewed and updated on a quarterly basis.

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a website may be able to provide you with news or updates relevant to the policies you buy. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Cookie Purpose of Cookie
Q Cookie used for quote persistence.
Cookie
Q
Purpose of Cookie
Cookie used for quote persistence.

These cookies will be reviewed and updated on a quarterly basis.

Targeting cookies

These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks rather than website operators. They remember that you have visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with targeted adverts more relevant to you and your interests. Quite often they will be linked to site functionality provided by the other organisation. Although the cookies can track your visits around the web they do not usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Cookie Purpose of Cookie
Cookies provided by fls.doubleclick.net Cookies that direct your clickstream to 3rd party advertisers, and builds a portfolio on your surf habits.
Cookie
Cookies provided by fls.doubleclick.net
Purpose of Cookie
Cookies that direct your clickstream to 3rd party advertisers, and builds a portfolio on your surf habits.

These cookies will be reviewed and updated on a quarterly basis.

These cookies will usually be third party cookies, although if you are visiting the advertising network's own website, it is technically possible these could be first party cookies. These cookies can be associated with services provided by the third party, but this is not always the case. All information these cookies collect is anonymised, although they contain a unique key that is able to distinguish individual user browsing habits or store a code that can be translated into a set of browsing habits or preferences. Generally speaking the third party’s Privacy Policy on their website will indicate if the cookie is being used as part of an advertising network.

Examples include:

  • Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to you. The site you are visiting need not actually be serving adverts, but often this will also be the case.
  • Cookies placed by advertising networks to complement services used by website operators to increase functionality, for example, commenting on a blog, adding a site to your social network, providing maps or counters of visitors to a site.

Information on deleting or controlling cookies is available at www.allaboutcookies.org

Please note that if you disable cookies, the website functionality may be impaired and prevent you from obtaining a quotation or completing your purchase online.

How we use your information

 

Please read the following carefully as it contains important information relating to the details you give us. You should show this notice to any other party related to this insurance.

Who we are

 

Argos Limited in an Appointed Representative of Home Retail Group Insurance Services (HIS). For Pet Insurance HIS acts as an intermediary to Royal & Sun Alliance Insurance plc (RSA). HIS are authorised and regulated by the Financial Conduct Authority, RSA are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

You are giving your information to Argos Limited, which is part of the Home Retail Group and RSA, which is a member of the RSA Group of companies. In this information statement 'we', 'us' and 'our' refers to RSA, the RSA Group of companies, Argos Limited and the Home Retail Group unless otherwise stated.

How your information will be used and who we share it with

 

Your information comprises of all the details we hold about you and your transactions and includes information obtained from third parties.

If you contact us electronically, we may collect your electronic information identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

We may use and share your information with other members of the RSA Group of companies and the Home Retail Group to help us and them:

  • assess financial and insurance risks;
  • recover debt;
  • prevent and detect crime;
  • develop our services, systems and relationships with you;
  • understand our customers’ requirements;
  • develop and test products and services.

 

We do not disclose your information to anyone outside the RSA Group of companies and the Home Retail Group except:

  • where we have your permission; or
  • where we are required or permitted to do so by law; or
  • to credit reference and fraud prevention agencies and other companies that provide a service to us, our partners or you; or
  • where we may transfer rights and obligations under this agreement; or
  • where Argos Pet Insurance invites you to renew your pet insurance with another insurer.

 

We may transfer your information to other countries on the basis that anyone we pass it to, provides an adequate level of protection. In such cases, the RSA Group of companies and the Home Retail Group will ensure it is kept securely and used only for the purpose for which you provided it. Details of the companies and countries involved can be provided on request.

Home Retail Group would like to keep you informed by telephone, post, text or email of selected products and services from them and their carefully chosen suppliers. RSA would like to keep you informed by telephone, post, text or email of Argos Pet Insurance products and services. If you would prefer not to receive this information from us, and have not previously advised us of this, please let us know when you contact us.  We may also contact you by telephone to discuss your quote.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object, you will consent to that change.

We will not keep your information for longer than is necessary. 

For your protection, calls to our service centres may be recorded and monitored. 

Credit Reference Agencies

 

To determine premium payment rates at quote, anniversary and/or any future invitations, we may make checks on the electoral roll and public data through a credit reference agency. Any enquiries will be recorded but will not affect your credit rating.

Fraud Prevention Agencies

 

If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • checking details on applications for credit and credit related or other facilities;
  • recovering debt;
  • checking details on proposals and claims for all types of insurance;
  • checking details of job applicants and employees.

 

Please contact the Data Protection Liaison Officer at the address below if you want to receive details of the relevant fraud prevention agencies.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

How to contact us

 

On payment of a small fee, you are entitled to receive a copy of the information RSA hold about you. If you have any questions, or you would like to find out more about this notice you can write to:

Data Protection Liaison Officer
Customer Relations Office
RSA
Bowling Mill
Dean Clough Industrial Estate
Halifax
HX3 5WA

On payment of a small fee, you are entitled to receive a copy of the information Home Retail Group hold about you. A list of companies in the Home Retail Group is available on request. If you have any questions, or you would like to find out more about this notice you can write to:

The Data Protection Compliance Manager
Home Retail Group
488-499 Avebury Boulevard
Milton Keynes
MK9 2NW.

 

How we protect your information

 

We capture your personal information, such as names and addresses, over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the status bar at the bottom of the screen.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location which can only be accessed by authorised personnel.